Privacy Policy

Optimum Ohio Homes LLC ("Optimum Ohio Homes," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit optimumohiohomes.com (the "Site"), engage with our services, or otherwise interact with us.

1. Scope of This Policy

This Policy applies to personal information we collect from:

• Visitors to the Site;
• Individuals who inquire about or use our housing, relocation, renovation, and other real‑estate‑related services; and
• Prospective employees, contractors, or business partners.

It does not apply to information collected by third‑party sites or services linked from our Site.

2. Information We Collect

2.1 Information You Provide to Us

• Contact details (name, postal address, email, phone number);
• Property details you submit (address, ownership status, occupancy, photographs, descriptions);
• Financial information relevant to property transactions (loan balance, asking price, income, etc.);
• Communications (emails, messages, phone recordings, survey responses);
• Application information if you apply for employment or contracting opportunities.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information from your device, including:

• Log and usage data (IP address, browser type, referring pages, pages viewed, links clicked, date/time stamps);
• Device information (device type, operating system, unique identifiers);
• Analytics data via cookies, pixels, and similar technologies (see Section 4).

2.3 Information from Third Parties

We may receive information about you from:

• Public records, multiple‑listing services (MLS), or county assessor databases;
• Referral partners such as real‑estate agents, lenders, or investors;
• Marketing or lead‑generation providers that have your consent to share your data.

3. How We Use Your Information

We use personal information to:

1. Provide and improve our services—evaluate property situations, draft offers, close transactions, and deliver relocation or renovation support;
2. Communicate with you—respond to inquiries, send transactional updates, newsletters, or marketing communications (where permitted);
3. Process payments or disbursements linked to property purchases, leases, or service fees;
4. Conduct research and analytics to understand market trends and optimize our programs;
5. Maintain security and prevent fraud—detect, investigate, and prevent fraudulent or illegal activity;
6. Comply with legal obligations and enforce our agreements.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and improve Site functionality;
• Analyze Site traffic and performance (e.g., via Google Analytics);
• Deliver targeted advertisements on our Site and third‑party platforms.

You may control cookies through your browser settings; however, disabling cookies may affect Site performance.

5. How We Share Information

​We do not sell your personal information. We may share it:

• With service providers who perform services for us (e.g., title companies, escrow agents, cloud hosting, email delivery);
• With business partners such as real‑estate agents, contractors, or lenders when necessary to facilitate a transaction you have requested;
• For legal, safety, and security reasons (e.g., to comply with a subpoena, protect rights, investigate fraud);
• In connection with a business transfer (e.g., merger, acquisition, asset sale). In such cases, we will require the successor entity to honor this Policy.
• Your personal info WILL NOT be shared or sold to third parties for the purpose of marketing. 

6. Your Choices & Rights

6.1 Marketing Communications

You can opt out of marketing emails at any time by following the "unsubscribe" link in the email or contacting us.

6.2 Access, Update, or Delete

Subject to applicable law, you may request to access, correct, or delete personal information we hold about you.

6.3 State‑Specific Rights (U.S.)

If you are a resident of California, Colorado, Virginia, or any U.S. state that provides specific privacy rights, you may have additional rights, such as:

• Right to know what categories of personal information we collect and how we use it;
• Right to request deletion or correction;
• Right to opt out of certain data‑sharing practices.

To exercise these rights, please contact us (Section 13). We will not discriminate against you for exercising any privacy right.

6.4 EU / UK Data Subjects

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to object to processing, restrict processing, or request portability of your personal data. Our legal bases for processing include performance of a contract, legitimate interests, consent, and legal obligations.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes described in this Policy;
• Comply with legal, tax, or accounting requirements;
• Resolve disputes and enforce agreements.

9. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have done so, we will delete that data.

10. Third‑Party Links

The Site may contain links to external sites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

11. International Transfers

Your information may be stored and processed in the United States or other countries where we or our service providers operate. Where required, we use approved safeguards (e.g., Standard Contractual Clauses) to protect personal data transferred from the EEA/UK.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated "Last Updated" date. Material changes will be notified through the Site or via email.

13. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Optimum Ohio Homes LLC
Attn: Privacy Officer
850 Euclid Avenue, Suite 819 #5477
Cleveland, OH 44114 USA
Phone: (800) 590-5199
Email: privacy@optimumohiohomes.com

Thank you for trusting Optimum Ohio Homes LLC with your information. We value your privacy and are committed to transparency and accountability.